Customer Service and Project Essay

Customer Service and Project Essay Customer Service and Project Essay Assignment 4 1) If I was an employee at Petrie electronics I would like to work on this project to be able to know what products are being sold as well as time frames of the sales. For example if I was a floor salesman and knew that TVs get purchased right after income tax time I am able to research all upcoming TV deals and know what to tell people when they ask about them. Also if a new system is being placed as an employee I’d like to test it and give my feedback on the system and become familiar with the system. It is also a nice gesture to be able to keep tabs on valuable customers so we can make relationships with them to be able to boost sales as well as my commission. 2) If I was part of the management department at Petrie electronics; I would have no issue with approving the project. Jim has given all the information that a scope statement requires, and I do have some suggestions though. A brief description of the problem we are having without the new loyalty system w ould be able to allow management a better understanding of why implementing the project is essential. Also the objectives states, â€Å"†¦ provide superior customer service by rewarding our most loyal customers† which is exactly what we want to do but I feel like we should try to make a connection with all of our customers and not just returning customers. Anyone that walks into Petrie electronics should feel like we want to help them with their needs and regardless of how long they have been shopping with us; they will get the best service and opportunities. 3) Some of the tangible cost pertaining to this project would be the cost of all the hardware that may be purchased to make the system, labor costs for the staff working on the project, training cost to implement the system correctly, and we also need to have some set of rewards set for people to want to join the program. The intangible costs for the project would be some loss of operation efficiency at the beginnin g of the project because, all the staff members must adapt to the new system and all new systems have their hiccups. This could also lead to employee moral going down if the system isn’t implemented well. Yet there are some intangible benefits to look forward to such as being able to compete with other companies that already have a loyalty program. We will also have more timely information on all of our customers to be able to track buying trends and necessity of products in our store. 4) A risk that may be associated with the product is if the system doesn’t work correctly such as customer points not allocating properly they customer will not enjoy they system if they have a hard time with it. This project has a high risk to it because we are trying to stay competitive with other companies as well as make our customers feel like an important part of our company. There will also be many resources used to finish the project and if the project is unsuccessful there is a lot of money wasted that could have been allocated somewhere else. As a team member I would be worried of running the risk of not making the deadline because, Jim is new to the company and I would be unsure of his abilities as a team manager. 5) When using the incremental commitment technique you reassess the project after every step of the SDLC. So while developing the BPP we can reassess the project and it would benefit us by making the new system better. If we stop to take a look at how the project is progressing we can make changes if need or if some new aspect or idea can be added to the project. 6) Economic feasibility analysis is used to aid management on deciding on which projects to go forward with. The economic feasibility of a project should be conducted right after the scope statement, so that the objectives or a vague plan is in place to be able to know how much benefits the project will be adding to the corporation. I think many of the economic feasibility factors are relevant; such as the

A History of the Horn, Better Known as the French Horn

A History of the Horn, Better Known as the French Horn Throughout the last six centuries, the evolution of horns has gone from the most basic of instruments used for hunting and announcements to more sophisticated musical versions designed to elicit the most melodious sounds. The First Horns The history of horns starts with the use of actual animal horns, hollowed out of the marrow, and blown into to create loud sounds announcing celebrations and the start of feasts, as well as for sharing warnings, such as the approach of enemies and threats. The Hebrew shofar is a classic example of an animal horn that was, and still is, widely used in celebrations. These culturally significant rams horns are used to announce major holidays and celebrations, such as Rosh Hashanah and Yom Kippur. However, the basic animal horn does not allow for much manipulation of sound other than what the user can do with his mouth. Rafael Ben-Ari/Getty Images Transitioning From Communication Tool to Musical Instrument Making the transition from a method of communication to a way to create music, horns were first formally seen being used as musical instruments during 16th-century operas. They were made from brass and mimicked the structure of the animal horn. Unfortunately, they provided a challenge for adjusting notes and tones. As such, horns of different lengths were introduced, and players had to switch between them throughout a performance. While this did provide some added flexibility, it wasnt an ideal solution, and horns werent widely used. During the 17th century, additional modifications to the horn were seen, including the enhancement of the bell end (larger and flared bells) of the horn. After this alteration was made, the cor de chasse, or French horn as the English called it, was born. The first horns were monotone instruments. But in 1753, a German musician called Hampel invented the means of applying movable slides (crooks) of various length that changed the key of the horn. In 1760, it was discovered rather than invented that placing a hand over the bell of the French horn lowered the tone, called stopping. Devices for stopping were later invented, which further enhanced the sound that performers could create. In the early 19th century, pistons and valves, instead of crooks, were used, giving birth to the modern French horn and eventually the double French horn. This new design allowed for an easier transition from note to note, without having to switch instruments, which meant performers could keep a smooth and uninterrupted sound. It also allowed for players to have a wider range of tones, which created more complex and harmonic sound. Despite the fact that the term French horn has been widely accepted as the proper name of this instrument, its modern design was actually developed by German builders and is most frequently manufactured in Germany. As such, many experts assert that the proper name for this instrument should simply be a horn. Who Invented the French Horn? Tracing the invention of the French horn to one person is tricky. However, two inventors are named as the first to invent a valve for the horn. According to the Brass Society, Heinrich Stoelzel (1777–1844), a member of the band of the Prince of Pless, invented a valve that he applied to the horn by July 1814 (considered the first French horn) and Friedrich Blà ¼hmel (fl. 1808–before 1845), a miner who played trumpet and horn in a band in Waldenburg, is also associated with the invention of the valve. Edmund Gumpert and Fritz Kruspe are both credited with inventing double French horns in the late 1800s. German Fritz Kruspe, who has been noted most often as the inventor of the modern double French horn, combined the pitches of the horn in F with the horn in B-flat in 1900.